Telus report an issue. Hello, I am wondering who I can report a broken Telus utility box to. Also, learn how to restore services once you find it. Check current status and outage map. The balance that was on my my personal account was paid Need help with Optik TV? Explore our wide array of articles that will help you learn how to set up, troubleshoot and optimize your TELUS TV experience. Telus Outage Map The map below depicts the most recent cities in Canada where Telus users have reported problems and outages. Based on the date, this must relate to when I first joined Telus with the "buy it back" program, but this has been paid in full for years. 5 days ago · Telus tapped long-time equipment vendor Samsung for the first Canadian deployment of an AI-powered radio access network (RAN) intelligent controller (RIC), marking AI’s continued progress in If your smartphone is lost or stolen, learn how to find your lost device or disable it. Read about device safety and security here Check your balance and statements from TELUS, financial institutions, credit card and utility companies as soon as you receive them and report any suspicious activity immediately Check your credit bureau once a year for errors or unusual activity. Is Telus. com Down for everyone else or just you? Can't access Telus. They then reported my missed payments to a credit bureau. May 21, 2025 · Bell Canada says a widespread service disruption affecting users in Quebec and Ontario has been resolved. We have dial tone on our 3 wireless home phones and a hardwired phone but none will receive or make calls I'm a Telus fiber customer with servers in a Montreal data center. TELUS Health MyCare™ lets you see a doctor*, mental health counsellor or dietitian from your phone, where and when it’s convenient for you. Please help. 6 per cent over the same period a year ago to $4. This report includes data about your payment history, balance-to-limit ratio (how much you owe relative to your credit limit In these situations, the TELUS Health Quality Team will assist and strive to resolve any complaint within 30 days. : When you click the "report spam" icon or manually move an email into your Spam folder, Google will receive a copy of the email and may analyze it to help protect our users from spam and abuse. May 1, 2025 · I have been using Telus without issue for over ten years. When I let them give their spiel it's obvious it is scam. – TELUS Corporation today released its unaudited results for the first quarter of 2024. He almost resolved the issue gently in the last week, March 04, 2025. Telus' mobile phone network supports CMS, HSPA and LTE. This interactive map offers a clear, up-to-date overview of problem areas, helping you stay informed about the current status of Telus services today. If the issue is experienced on multiple handsets within the home, go to step next step. Each of these EthicsPoint report recipients as had training in keeping these reports in the utmost confidence. Get email notifications whenever TELUS Health Virtual Care creates, updates or resolves an incident. This article provides useful tips and insights on how to effectively resolve common issues with Telus phone customer service. We recognize the land and the benefits it provides all of us, as an act of reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Using Pixel 8 and after recent June feature drop update, my signal barely gets 1 bar. If you are experiencing problems with Telus, please submit a report below. Rogers, Bell, and Telus continue to top the list of telecoms generating the most consumer complaints, according to a new report from the Commission for Complaints for Telecom-television Services (CCTS). Telus internet service uses DSL technology. We have had TELUS for years, home security, tv and internet and recently switched over our mobile. 5 days ago · Telus Corp. MembersOnline Compare TELUS's security performance with other companies. The CCTS annual report, which tracks complaints between August 2023 and July 2024, highlights ongoing frustrations with Hello, I had a mobility account which I closed when I joined my spouse's EPP plan in July 2024. Manage your account anytime, anywhere with the My TELUS app Need help with your account? Download the My TELUS app to effortlessly pay your bill, check your usage, change your plan, stay on top of your account and so much more. Telus' mobile phone network supports CMS, HSPA Aug 9, 2025 · View complaints of Telus filed with BBB. , outages in St. T-T shares sank Friday after a downgrade by Bank of America over concerns that the company could be challenged to reduce its high leverage and meet dividend payout goals in its The purpose of this sub is to share the wisdom and experiences of working at TELUS International, previously known as Lionbridge. I spoke with an agent and a supervisor at At TELUS our long-standing commitment of putting customers first fuels every aspect of our business. The repair Sep 12, 2025 · Scotiabank boosted their target price on TELUS from C$25. g. Mar 8, 2025 · I do NOT owe Telus any money - could not owe any money because the cellular account was never activated - but now there is some mysterious number showing on an open Telus account that is affecting my credit rating. This review uncovers the fraudulent activities of this Sep 11, 2025 · “Some can be resolved quickly, while others present issues that require additional information from the parties and careful assessment of the evidence before a decision can be issued. Map of cell phone reception problems and 5G coverage reviews for Telus, Rogers & Telus in Canada. For faster assistance, check if there are specific Jan 9, 2024 · According to Telus' outage map as of 5 p. It was reported on my credit report as 15 seperate 90+ days late payment. May 22, 2024 · TELUS Scam is one of the fast rising phishing scam tactics on the internet recently. Test the phone in another jack or with a different microfilter. In order to file your complaint, you need to be logged in to your My TELUS account. This decline was driven by lower service revenues in our two reportable segments: TELUS technology solutions (TTech) and Digitally-led customer experiences – TELUS Telus outages and problems in Calgary, Alberta. May 8, 2024 · Vancouver, B. Get help with troubleshooting your TELUS Internet connection issues with our interactive tool as well as videos. Instructions on how to forward text messages can be found on your device manufacturer’s website (e. This report by The Canadian Press was first published Sept. C. How do I report this to Telus in the most EFFECTIVE way? Real-time overview of problems with Telus. Learn how to easily update your account, view your bills, set up payment options and more. It appears that Telus only recently added outage information to its website. Report network related issues like dropped calls or poor voice quality. Is TELUS Communications down or not working properly? Here you see what is going on. Nov 7, 2024 · "Earlier today, TELUS Digital Experience (TELUS Digital) also reported its third quarter results, delivering stable financial performance as compared to the prior quarter, signifying a positive step on the recovery trajectory, and we are eager to drive further improvements as we advance our growth objectives. com server is down right now or having outage problems for everyone or just for you. Sep 20, 2023 · According to a new report from insurance broker Aon and TELUS Health, 35% of workers in Asia have a high mental health risk profile, and 47% having moderate risk. We live in the GTA and I’m lucky to get 1-2 bars of service in my home and neighborhood consistently. We welcome the opportunity to improve our products and services, and appreciate your feedback on how to improve. Asia is "significantly" more at The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. The original story continues below: Some Telus customers appear to be going through a service outage. If it's a billing issue filling a ccts only punishes consumers for the cost of them. Depending on your needs—whether it’s for mobile services, internet issues, or billing inquiries—you may need different contact numbers. Sep 2, 2025 · Fix Telus internet not working with 5 quick solutions. With a strong network and customer-focused approach, Telus provides reliable and innovative solutions to its customers across the country. User reports indicate no current problems at Telus Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus outages and problems in Surrey, British Columbia. Many customers have lost all they have worked hard for as a result of this scam email or call. Canada has two national credit bureaus: I called Telus on Nov. Check the status of your TELUS Internet service for outages or service issues and alerts. Get the latest updates on Canada’s fastest-growing national telecommunications company, including information on TELUS financial reports such as annual reports, information circular, annual information form and quarterly reports. Find the steps for both Apple and Android mobile devices. I used an app to show how strong signals are but all towers in my reach basically saying no signal. Learn how to set up your TELUS Mobility device & account, manage mobility plans and solve common issues. Jun 25, 2025 · Dozens of Manitobans tried to reach emergency services during a Telus outage that stopped 911 calls from reaching a Brandon dispatch centre for a nearly 40-hour period in late March, the Jun 9, 2015 · Introducing TELUS Network Experience, an easy-to-use app that lets you provide feedback on your network experience directly to TELUS. senior says that back in January 2025, he reached out to Telus the telecom provider to complain about increases in his monthly bill. Unable to resolve your issue? Certain issues may need to be resolved through a TELUS Support Agent. com ? Solve this Outage problem once and for all! Find out instantly if Telus is down, experiencing issues or any downtime today. The server logs show no interruption in traffic during these outages. Consolidated operating revenues and other income decreased by 0. Sometimes there may be alternate solutions. For the past few months, about once or twice a week there is are 2-3 minute outages to my servers in a Montreal data center. There were about 177 calls to 911 made by 59 individual callers that went unanswered between about 10 p. Learn about data breaches, cyber attacks, and security incidents involving TELUS. Jul 16, 2023 · Since many people in my town A0N 1T1 complaining of same issue but uses difference services (Bell, Telus. 00 to C$26. Many hang up there too, or give an ID code that isn't a Telus or a Telus contractor ID. Report the text to TELUS by forwarding the message to 7726 with the word “SPAM” in the body of the message. TELUS Service status Step-by-step instructions to review and report TELUS service interruptions. com does not work for you, then report your problem and write a comment. For urgent issues or account inquiries, calling may be the fastest method. Real-time problems and outages for Koodo. 00 and gave the stock an "outperform" rating in a report on Monday. ” Rogers said it plans to respond to Telus’ application through the CRTC process. This may be of interest: Cell Phone Reception I worked for telus Mobility in their escalations team until last month (took a layoff package). Finally, Chad ** of TELUS Mobility contacted me to understand the issue. If you’re a Telus customer looking for assistance, you’re in the right place. Literally days of talking to Telus have been pointless. It ranges from 300 to 900, with higher scores indicating better credit health. Get online support for your TELUS Mobility services. Two months after a Manitoba man died of a heart attack during a lengthy 911 outage, Telus has concluded its investigation—yet the family and the province say critical questions remain unanswered. Fffffuuuckkk Telus. Alternately I ask for their company ID. And I reset network settings on my phone per the agent recommendation but that didn’t solve the problem. Restart, check outages, reset settings, or try other fixes for a stable connection. Why so low when I have good financial habits? $7 I owed Telus for some additional fee that wasn't paid. ca, problems appear to be occurring across the country. We're here to help! Learn how to report unwanted spam messages directly from your phone. Are you also wondering if TELUS Communications is down or currently up? Real-time outages and problems for TELUS Communications. Maybe they can replicate the problem and fix it, but I'm a pessimist. There is one that was broken a few years ago and temporarily repaired. Please complete this form to file a grievance. Telus outage and reported problems map Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. I would like to report a downed phone line in Grove Meadows Spruce Grove Alberta EthicsPoint makes these reports available only to specific individuals within EthicsPoint who are charged with distributing the report. m. If the issue persists you will need to get the handset serviced. Telus Mobility down? Check whether Telusmobility. I added website moni I'm a Telus fiber customer with servers in a Montreal data center. This ensures we have all your account details and history available to resolve your concern. Jan 15, 2025 · This all sounds like deja vu, once again. 9 billion. Did you receive a suspicious message or call from an unknown number about undelivered package? Do not click on any of those links sent to you! It is a huge scam. Hello, Any ideas on how to submit a formal complaint or contact the ombudsman? First issue is that when I went through the EPP pricing tool it Apr 30, 2025 · A new report says Telus Corp. Telus' mobile phone network supports CMS, HSPA What do you do to report mobility service outages? All Telus contacts seem to be phone numbers or broken links. CT on March 22 As you report more spam, Gmail is better able to automatically mark similar messages as spam. We recognize the land and the benefits it provides all of us, as an act of reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Jun 25, 2025 · About five dozen Manitobans tried to reach emergency services during a Telus outage that stopped 911 calls from reaching a Brandon dispatch centre for a nearly 40-hour stretch this spring, the telecommunications company disclosed in a report to Canada's telecom regulator. Trouble with the TV, mobile phone issues or is the internet down? Find out what is going on. Hello, I'm a Telus fiber customer with servers in a Montreal data center. 11, 2025. Aug 20, 2025 · Learn how to protect yourself from online identity theft and fraud. Find support articles to help you resolve your concerns quickly. As soon as I realized the payments had been missed, I turned pre-authorized payment back on. Learn about Credit Monitoring, Credit Report and Score features that come with the TELUS Online Security Standard, Complete and Ultimate plans. The online complaint form only takes about 15 minutes. The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. The A new tower takes many years. Feb 20, 2025 · Navigating customer service can sometimes be a daunting task, especially when you’re facing issues with your phone services. Click here to access and download the archive of TELUS' annual reports. Crowdsourced wireless service reviews, dropped calls. Jul 31, 2025 · Article on the TELUS Neighbourhood community with information on how to contact the TELUS Management team directly. A credit score is a three-digit number that represents your creditworthiness. Telus Edmonton User reports indicate no current problems at Telus Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. For the past 3 days I've been experiencing packet loss at the interface from TELUS in Seattle to Level3 - who do I report this to at TELUS? How? I'm Telus outages and problems in Edmonton, Alberta. Talking on this board has been pointless. Aug 1, 2024 · Telus outage videos and latest news articles; GlobalNews. How we report tower issues?. There was a major error on my daughter's cell phone bill (the plan was not applied, and each individual transaction was charged) and I need to speak to You can report coverage issues here: 5G and 4G LTE, HSPA+ & LPWA network coverage map | TELUS FWIW I live in downtown Edmonton and have a Telus tower a block away. etc) I expect issue is at the tower source. The sub is NOT official, and all the discussions and contributions shared here are purely based on our own experiences as employees/independent contractors. Learn how to solve issues you may face when travelling with your smartphone. Is Telus Down Outage Right Now? Telus is a leading telecommunications company in Canada, offering a wide range of services, including mobile, internet, television, and home phone. net Down for everyone else or just you? Can't access Telus. BBB helps resolve disputes with the services or products a business provides. Telus agreed to forgive the $7 when I called them 6 years later but wouldn't work with me to clear my credit. Telus' mobile phone network supports CMS, HSPA Have problems with your phone or TV? Is your internet down? Check the current status of the TELUS network and get status updates on active service outages. Worry less with a state-of-the-art fall detection device, starting from $50 /mo. Apr 22, 2025 · The B. Telus down? Check whether Telus. Stay informed and up-to-date on current Telus status. Albert You can visit the site that mentioned and report an issue, or reach out to our Mobility team directly at 1-866-558-2273 and they can investigate with you. Telus' mobile phone network supports CMS, HSPA If you've made a payment on your TELUS Mobility bill near or after your payment due date, you can report it online or by phone. for existing TELUS customers. If your issue remains unresolved after speaking with customer service, you’re in the right place to file a complaint. The customer service agent said that someone was going to come to my building to I was able to report the issue to Telus and they have forwarded the issue to their spam department, who will NOT contact me. Your report will be logged and forwarded to the TELUS Ethics office for investigation and resolution. If there is an official from TELUS International here, they're probably under cover. I often have to use wifi calling as I'm lucky to get 2 bars in my concrete condo. A "cable cut" caused the service disruption in St. We're not in full on dystopia yet, can we please get some simple tools to even alert Telus of issues? Every time, it's hours just to report the issue, if there's even customer service working. Mar 12, 2024 · I also have the same issue with my credit score continuing to list an open Telus account with a balance owing from August 2020. 1-866-558-2273 or *611 from a TELUS handset Cyber Security: If you would like to report a cyber security related problem with a TELUS product or service, please email details of the issue to Towers have gone up near me and cell service has suffered. Below are some of the variations we have seen: Phishing with QR codes Fraudsters may claim to be a service provider Step 2 Restart your device Often messaging issues can be fixed by simply restarting your phone, similar to restarting a computer, it helps clear minor glitches often resolving various issues. – TELUS Corporation (TELUS) today announced an update to its annual guidance for 2023 as a result of TELUS International’s (TI) updated full-year annual outlook as announced today, July 13, 2023. . The general customer service number for Telus is 1-866-558-2273. Telus TV relies on satellite or internet television (IPTV). Having issues with your TV, internet and phone? Is your service provider not cooperating? File a complaint with the CCTS. If your device has a removable battery, remove the battery and put it back in before turning your phone on again. Your credit score is based on the information in your credit report, which is a detailed credit history record. How can I send information to Telus about poor reception and services? I have visited a store and tried SIM card swap. Albert and north Edmonton include internet, TV, landlines and 911 services. We have had minor issues throughout the years, some Looking to contact TELUS Customer Service? Reach us by Live Chat, Email, Twitter or Phone or save yourself time by getting help at TELUS Support. Looking to contact TELUS Customer Service? Reach us by Live Chat, Email, Twitter or Phone or save yourself time by getting help at TELUS Support. However, if you prefer written communication or have a non-urgent question Jul 13, 2023 · Vancouver, B. I can’t find anything online to solve the issue. Have problems with your phone or TV? Is your internet down? Check the current status of the TELUS network and get status updates on active service outages. is the most complained-about telecommunications service provider in Canada so far this year, as overall grievances by customers continue to rise in the sector. rises cost because it's around 350$ per ccts complaint filed against the telecommunications carrier. Post yours and see other's reports and complaints Hi, I'm unable to access a singular IPv4 address, what's the best way to get support for this? The issue appears to be with the Telus WAN routing for this Jul 11, 2023 · Telus’ website states the issue started at 9:08pm on July 10th. HSIA & NHP Repair Procedure Please report all service repair issues at the TELUS Assurance contacts below: HSIA Fibre Internet & DSL Contact support at: 1-855-872-8182 A Mar 21, 2025 · Telus Corp. At the moment, according to our data, telus. According to Downdetector. May 21, 2025 · Bell, Rogers, and Telus are facing a possible nationwide internet service outage as Canadians struggle to get connected. See if Telus is down or it's just you. Get support for your TELUS account and billing enquiries. Sep 13, 2023 · Telus Communication executive customer service contacts If all of these contacts fail and a person still can’t resolve their issue then they need to go though the Commission for Complaints for Telecom-Television Services here in Canada. Each option has its advantages depending on your needs. Telus Calgary User reports indicate no current problems at Telus Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Nov 20, 2023 · The CAFC is receiving reports of fraudsters using QR codes in various scams to steal your personal information and/or money. Jun 3, 2025 · Some residents say they're frustrated over inconsistent communication from Telus, as the company handles several outages in the region due to copper wire thieves. We recognize the land and the benefits it provides all of us, as an act of reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Support Troubleshoot Home Phone voicemail problems Troubleshoot Home Phone voicemail problems How to solve common voicemail access issues My mailbox is reset Contact TELUS Digital. is partnering with Samsung to deploy what it calls Canada’s first commercial radio access network intelligent controller, a software platform that will help eventually deliver networks fully powered by artificial intelligence. The CCTS is here to help you resolve your complaints between you and your telecom service providers. Later, Cristian ** got in touch with me and spoke to me. Each report includes FAQs, executive leadership team and board of directors Mar 24, 2025 · Understanding Telus Customer Service Options Telus offers multiple channels for customer support, including phone support, online chat, social media messaging, and in-store assistance. Telus outages and problems. Telus Toronto User reports indicate no current problems at Telus Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. First step is people reporting problems to Telus directly so that they know there is an issue in an area. How It Works: Dynamic Reporting: Each marker on the map represents a report submitted by a Is Telus. The more people that complain, either through the link I posted earlier or by calling Telus directly, the more attention Feb 10, 2025 · Finding the Right Number for Telus Customer Service The first step in reaching Telus customer service is knowing which number to call. No internet, problems with TV, phone? We'll tell you what is going on. ca your source for the latest news on Telus outage . Find out how to connect with us online, by phone or on social media. net ? Solve this Outage problem once and for all! Click here to access and download all of TELUS' quarterly reports, as well as news releases, supplemental investor information and financial statement. 5 days ago · Telus Outage Map: Track Live Service Disruptions Explore the real-time Telus outage map, displaying ongoing user-reported issues from around the world. Any idea why I get so much Telus spam? Do they just look up my carrier to get basic info as a foot in the door? Feb 24, 2023 · Telus, one of Canada's largest telecommunications providers, is reportedly investigating a potentially major breach of its systems after a threat actor posted samples online of what the person TELUS newsroom is your source for the latest TELUS news, including press releases, stories from our blog and information about our partnerships. If telus. Is the service down or not working properly? Here you see what is going on. 1 about my house phone that suddenly stopped working. At some point in the last year, there was a technical issue on their end and Telus disconnected my pre-authorized payment without notifying me. com is working fine, but single failures are possible. for support using the chat window, or your preferred contact method. If the issue is only on one handset, it could be an issue with the phone, microfilter or jack. Grievances must be submitted within 180 calendar days following the incident or action that is the subject of the member’s dissatisfaction. Similar to fraudulent links or URLs, QR codes can be inserted into emails and texts to direct potential victims to fraudulent or malicious websites. We had an issue with our original box not connecting and after a very long service call with a very helpful Telus employee, it was decided to send us a new Telus Surrey User reports indicate no current problems at Telus Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. bxpk hycc cmucrq xqjpq uvk fcxcmwrua piyw ttf glqkogs viyas